This website is operated by Anastasia Tsvetaeva from Herzliya. Throughout the site and these Terms of Service, the terms "Company," "we", "us" and "our" refer to Osek Patur Anastasia Tsvetaeva (private entrepreneur). The Company offers this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, customers, and/or contributors of content. If you do not agree to these Terms in their entirety, you are not authorized to use the website in any manner or form whatsoever.
THESE TERMS TOGETHER WITH OUR PRIVACY POLICY A LEGALLY BINDING AGREEMENT ("AGREEMENT") BETWEEN YOU AND THE COMPANY. THIS AGREEMENT GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE AND THE PRODUCTS AND SERVICES PROVIDED BY THE COMPANY, ANY ORDER YOU PLACE THROUGH THE WEBSITE, BY TELEPHONE, OR OTHER ACCEPTED METHOD OF PURCHASE AND, AS APPLICABLE, YOUR USE OR ATTEMPTED USE OF THE PRODUCTS OR SERVICES OFFERED ON OR AVAILABLE THROUGH THE WEBSITE.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW.
You can review the most current version of the Terms at any time at
www.nastia-olgan.com. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – WEBSITE USE Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts may order products through the website. By using the website and/or making a purchase, you represent and warrant that you satisfy this criteria. Any orders placed in violation of this provision shall be null and void.
By placing an order through the phone call, e-mail or on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute products of the Company for commercial purposes or any other commercial benefit.
You may not use our site, services or products for any illegal or unauthorized purpose. Nor may you, in the use of the website, services or products, violate any laws in your jurisdiction.
A breach or violation of any of the Terms will result in an immediate termination of your services and access to the site.
SECTION 2 – WEBSITE USER CONDUCT AND RESTRICTIONS-LICENSE TERMS All aspects of our website are protected by Israel and international copyright, trademark, and other intellectual property laws, including all content, information, design elements, text material, logos, taglines, metatags, hashtags, photographic images, testimonials, personal stories, icons, video and audio clips, and downloads. No material on the website may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any way whatsoever. The Nastia Olgan trademark and logo are proprietary marks of the Company, and the use of those marks is strictly prohibited. Nothing herein gives you the right to use, copy, register as a domain name, reproduce, or otherwise display any logo, tagline, trademark, trade name, copyrighted material, patent, trade dress, trade secret, or confidential information owned by the Company.
Subject to your continued strict compliance with all Terms, The Company provides to you a revocable, limited, non-exclusive, royalty-free, non-sublicenseable, non-transferrable license to use the website. You acknowledge and agree that you do not acquire any ownership rights in any material protected by intellectual property laws.
You agree not to use or attempt to use the website or any services or products provided by The Company in any unlawful manner or a manner harmful to The Company. You further agree not to commit any harmful or unlawful act or attempt to commit any harmful or unlawful act on or through the website or through use of any software or hardware. This includes, but is not limited to, agreeing not to use the site or its content: (a) to solicit others to perform or participate in any unlawful acts; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the site or of any related website, other websites, or the Internet; (g) to collect or track the personal information of others; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the site or any related website, other websites, or the Internet. We reserve the right to terminate your use of the site or any related website for violating any of these Terms.
SECTION 3 – OUR PRIVACY NOTICE AND YOUR PERSONAL INFORMATION We respect your privacy and the use and protection of your non-public, personal information. Your submission of personal information through the website is governed by our Privacy Notice. Our Privacy Policy may be viewed at nastia-olgan.com. The Company reserves the right to modify its Privacy Policy in its reasonable discretion from time-to-time. Our Privacy Policy is incorporated into this Agreement by reference.
SECTION 4 – Information YOU PROVIDE; Registration; Passwords If you create an account with us, you represent and warrant that the information you provide to us is truthful and accurate, and that you are not impersonating another person. You are responsible for maintaining the confidentiality of any login and password you may use to access your site account, and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to your user account, to any third-party. You are fully responsible for all transactions with, and information conveyed to the Company under your user account. You agree to immediately notify The Company of any unauthorized use of your login or user name or any other breach of security related to your user account.
SECTION 5 – ORDER PLACEMENT AND ACCEPTANCE, ENGRAVING AND CUSTOMIZATION, AND GIFT MESSAGES When is an order placed? Once you have selected the products you wish to purchase and placed them in your basket, you will be guided through the checkout process by a series of on-screen instructions. We accept the methods of payment identified as part of the order process via our website. Depending upon the means of payment, we may require additional information, including specific forms of identification. You place an order by clicking the pay button at any of the site. We may seek pre-authorization at the point you place your order, but we will take payment for the products you ordered at the point we notify you that your ordered products are ready to be sent. Your placement of an order for products and/or other services is conditioned on you re-affirming your acceptance of this Agreement.
Check out options. You will be given the option to checkout as a guest or using a personal account. For details of how to register and use your account see terms and information about your account.
Order confirmation. We may send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation detailing the products you have ordered. These emails do not constitute acceptance of your order. We may require additional information regarding your order if any required information was missing or inaccurate. You must contact us immediately at nastiaolgan.com@gmail.com, or by using our "Contact" section on the website in order to modify or cancel your pending order. We cannot guarantee that we will be able to amend your order in accordance with your instructions if your request comes after we have issued you a notice indicating that the products you ordered are ready to be sent. Please see "Order Acceptance" below for more details.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Order acceptance. Our acceptance of your order will take place when we send you an email indicating that the products you ordered are ready to be sent to you, at which point a contract will come into existence between you and us. We will also issue you an invoice at this point and will collect payment from the payment method you have provided us. All advertised prices are in, and all payments shall be in, Israel New Shekels or U.S. Dollars. You agree that you will only use any products and services you purchase for your personal use.
Non-acceptance. If we are unable to accept your order, we will inform you of this via email and/or telephone, using the details we hold for you and will not charge you for the product. This might be, for example, because the product is out of stock, because of unexpected events or limits on our resources, because you do not meet the eligibility criteria to place an order set out in these Terms, because we have not been able to obtain authorization for your payment, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have requested, or for various other reasons.
All items are subject to availability. We will notify you if any item is not available, the expected availability date, and may offer you an alternative product or service. We reserve the right to limit the sales of our products and services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis at our sole and exclusive discretion.
Engraving and Customization. It is your sole responsibility to provide accurate information, such as your measurements, when ordering a customized product. It is also your sole responsibility to provide accurate messaging for any engraving that you request with your order. We reserve the right to refuse any engraving that contains messages with vulgar, salacious, or otherwise inappropriate content, or to reject orders with such messages, as determined in our sole and exclusive discretion. All customization and personalized product will be considered final sale, no returns will be accepted. Customized and personalized product are not subject to the normal turnaround/shipping commitments.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your e-mail address and credit and other payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse or limit any order you place with us. We reserve the right to cancel any order or to suspend or terminate your account if we have grounds to believe that you have provided inaccurate, not current, fraudulent, or incomplete payment information to us, or for any other reason that we, in our sole discretion, believe appropriate. We will prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
SECTION 7 – SHIPPING FEES AND DETAILS Unless otherwise stated on the website at the time of purchase, we reserve the right to add applicable shipping and handling fees to your order. Unless otherwise stated, we will use commercially reasonable efforts to fulfill your order within a reasonable time after receipt of your properly completed and verified order. Accurate shipping address and phone number information is required. Although we may provide delivery or shipment timeframes or dates, such dates are good-faith estimates and are subject to change. If your order will be delayed, we will contact you at the e-mail address you provided when placing your order. If we are unable to contact you or you would like to cancel your order, we will cancel the order and refund the full amount charged.
Deliveries generally do not occur on weekends or legal holidays. We shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery caused by any third-party carrier or other delivery service not owned or controlled by us. The risk of loss and title for such items pass to you upon our delivery to any third-party carrier. Given the nature of our products, an adult signature is required to accept delivery of your order, and we reserve the right to verify the age of the person signing for the delivery through inspection of a valid method of legal identification, such as a current driver's license or a passport. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or by an adult at the delivery address) is evidence of delivery and fulfilment of the sales contract by The Company and transfer of responsibility to the recipient in the same way as if the product(s) had been delivered to you. We highly recommend that you or the recipient inspect your package for damage or tampering before signing and accepting it.
SECTION 8 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION AVAILABLE ON THE WEBSITE While we endeavor to provide accurate and current information on our website, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
Please also take note of the following: If you have any questions regarding the physical appearance or characteristics of a product you wish to purchase, please contact our Customer Services Team nastiaolgan.com@gmail.com
Images. The images of the products on our site are for illustrative purposes only and do not show the actual product you will receive. There may be some key variances in relation to:
(a) Color: although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Your product may vary slightly from those images.
(b) Size: on the website, some products appear larger than the actual size, in order that we can clearly show the product's details. Alternatively, they may be shown at small scale in order to show the entire item. Your product may vary in scale. Please refer to the product measurements and dimensions for an accurate depiction of the size of the product.
(c) Carat weight: the carat weight detailed for each product on our site is accurate to 2 decimal places. Images used on our site may show products of similar, but not exactly the same, carat weight.
Customized products. Certain of our rings can be customized to your preferred size. Where this is the case, you will be presented with sizing options during the ordering process. Customizing may mean we are required to make some changes to the original specification; where this is the case, we will discuss such changes with you in advance of confirming your order.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Making sure your measurements are accurate. If we are customizing the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. Please see our size guide. If you require assistance, please contact our Customer Services Team and we would be happy to provide guidance.
If any item described on the website is not as described when you receive it, or the packaging on the website does not match what you receive, your sole remedy is provided in our Refund Policy in Section 26 of the Terms.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website.
SECTION 9 – PRICES AND PRODUCTS AVAILABLE ON THE WEBSITE We reserve the right, without notice, to discontinue products or services or modify specifications and prices on products and services without incurring any obligation to you. Except as otherwise expressly provided for in these Terms, any price changes to your purchase of product(s) or services will take effect following e-mail notice to you. Such price changes will not, however, be retroactive to products or services you have already purchased; only future purchases.
We take reasonable steps in an effort to ensure that the prices set forth on the website are correct and to accurately describe the items available on the website. If the correct price of our product is higher than its stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
SECTION 10 – THIRD-PARTY LINKS AND OPTIONAL TOOLS Certain content, products, services, and optional tools available via our website or services may include materials from third-parties. You acknowledge and agree that we provide access to such content, products, services and optional tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement.
Third-party links and optional tools on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, tools, or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, tools, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 11 – TESTIMONIALS, REVIEWS, SUBMISSIONS, AND PICTURES/VIDEOS We are pleased to hear from customers and welcome your comments regarding our products and services. We may use testimonials and/or product or service reviews in whole or in part together with the name, city, and state of the person submitting it. Testimonials may be used for any form of activity relating to our services or products, in printed and online media, as we determine in our sole and exclusive discretion. Testimonials represent the unique experience of the participants and customers submitting the testimonial, and do not necessarily reflect the experience that you may have using our services or products.
Anything that you submit or post to the site and/or provide us, including without limitation, photographs, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions is and will be treated as non-confidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such submissions.
Additionally, we reserve the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. We shall be under no obligation to use any, or any part of, any testimonial or product review submitted.
The Company enjoys a worldwide reputation for both the design and manufacture of jewelry, high jewelry, high quality luxury watches, leather goods and other luxury goods. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect The Company's creations. As a result, The Company cannot necessarily agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that The Company may already be working on similar ideas and/or creations.
SECTION 12 – DISCLAIMER OF WARRANTIES Except as otherwise expressly stated on the website, and except where otherwise inapplicable or prohibited by law:
The website and all content, products and services are provided on an "as is", "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. We do not represent or warrant, and expressly disclaim that: (a) the use of the website or any software will be secure, timely, uninterrupted or error-free, or operate in combination with any other hardware, software, system or data, (b) any stored data will be accurate or reliable, (c) the quality of any products, services, software, information, or other material purchased or obtained by you through the website will meet your requirements or expectations, (d) errors or defects in the website will be corrected, or (e) the website or the server(s) that make the website available are free of viruses or other harmful components.
All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, and noninfringement of third-party rights, are hereby disclaimed to the maximum extent permitted by applicable law.
SECTION 13 – LIMITATIONS OF LIABILITIES Except where otherwise inapplicable or prohibited by law, in no event shall the company or any of its officers, directors, shareholders, employees, independent contractors, telecommunications providers, and/or agents be liable for any indirect, special, incidental, exemplary, consequential, or punitive damages, nor any fees or costs, arising from or related to this agreement, the privacy notice, the refund policy, the services, the products, or your or a third-party's use or attempted use of the website or any software, service, or product, regardless of whether the company has had notice of the possibility of such damages, fees, or costs.
This includes, without limitation, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services or products, or any other indirect, special, incidental, punitive, or consequential damages. This applies regardless of the manner in which damages are allegedly caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), warranty, or otherwise.
In no event shall the company's liability to you exceed the amount of the payments paid by you to the company for the products and/or services as of the date in which the facts giving rise to a claim against the company occurred.
SECTION 14 – DISPUTE RESOLUTION These Terms are subject to the provisions of the law applicable in Israel and the court in Tel Aviv has the exclusive authority to hear any dispute related to it.
You agree that any claim that you may have in the future must be resolved through final and binding confidential arbitration. You agree that you may only bring a claim in an individual capacity and not as a plaintiff (lead or otherwise) or class member in any purported class or representative proceeding. You further agree that the arbitrator may not consolidate proceedings or claims or otherwise preside over any form of a representative or class proceeding.
Failure or any delay in enforcing this arbitration provision in connection with any particular claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other claims except that all claims must be brought within 1 year after the claim arises.
SECTION 15 – THE COMPANY'S ADDITIONAL REMEDIES In order to prevent or limit irreparable injury to The Company, in the event of any breach or threatened breach by you of the provisions of this Agreement or any infringement or threatened infringement by you of the intellectual property of The Company or a third-party, The Company shall be entitled to seek a temporary restraining order and preliminary and permanent injunctions or other equitable relief from a court of competent jurisdiction located in Tel Aviv, Israel.
Nothing in this Agreement shall be construed as prohibiting The Company from pursuing in court any other remedies available to it for such breach, threatened breach, infringement, or threatened infringement, including the recovery of monetary damages from you.
SECTION 16 – INDEMNIFICATION To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless The Company and its parent, subsidiaries, officers, directors, employees, contractors, subcontractors, licensors, service providers, suppliers, affiliates, partners, and agents from and against any and all claims, actions, losses, liabilities, damages, expenses, demands, and costs of any kind, including, but not limited to, reasonable attorneys' fees, arising out of, resulting from, or in any way connected with or related to (1) your breach of these Terms, the documents they incorporate by reference, or the Agreement; (2) your breach of any representations or warranties in this Agreement; or (3) your violation of any law or the rights of a third-party.
SECTION 17 –TERMINATION This Agreement will take effect (or shall re-take effect) at the time you perform any purchase from the Company.
If, in our sole discretion, you fail, or we suspect that you have failed, to comply with any term or provision of the Agreement, we may terminate the Agreement or suspend your access to the website at any time without notice to you and you will remain liable for all amounts due up to and including the date of termination or suspension. You further agree that The Company shall not be liable to you or to any third-party for the consequences of such termination or suspension. Your rights under this Agreement will terminate automatically if you fail to comply with this Agreement, subject to the survival of rights of certain provisions identified below. Termination will be effective without notice. Sections 10 through 16 and 19 through 25 of this Agreement, as well as any representations, warranties, and other obligations made or undertaken by you, shall survive the termination of this Agreement and/or your account or relationship with The Company.
SECTION 18 – SEVERABILITY In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 – GOVERNING LAW This Agreement and any issue or dispute arising out of or otherwise related to this Agreement or your access to or use of the website, our Privacy Notice, our Refund Policy or any matter concerning The Company, including your purchase and use or attempted use of any product or service, shall be governed exclusively by the laws of Israel without regard to its conflicts of laws principles. To the extent that any claim or dispute is found by the arbitrator or (if proper) a court of competent jurisdiction to be excluded from the arbitration agreement in Section 14 above, the parties agree any such claim or dispute shall be exclusively brought in and decided by the courts located in Tel Aviv, Israel, and you hereby irrevocably consent to the exclusive personal jurisdiction of, and exclusive venue in, such courts, and forever waive any challenge to said courts' exclusive jurisdiction or venue. All such claims must be brought on an individual and non-class, non-representative basis, and you forever waive any right to bring such claims on a class wide or representative basis.
SECTION 20 – NO WAIVER No failure or delay on the part of The Company in exercising any right, power or remedy under this Agreement may operate as a waiver, nor may any single or partial exercise of any such right, power, or remedy preclude any other or further exercise of such right, power, or remedy, or the exercise of any other rights, power, or remedy under this Agreement. A waiver of any right or obligation under this Agreement shall only be effective if in writing and signed by The Company.
SECTION 21 – FORCE MAJEURE The Company will not be responsible to you for any delay, damage, or failure caused or occasioned by any act of God, act of nature, or other causes or events beyond our reasonable control including, but not limited to, pandemics, acts of terror, hurricanes, earthquakes, floods and other natural disasters, states of emergency, labor shortages, and piracy.
SECTION 22 – ELECTRONIC SIGNATURE All information communicated on the website is considered an electronic communication. When you communicate with The Company through or on the website or via other forms of electronic media, such as e-mail, you are communicating with the company electronically. You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.
SECTION 23 – CHANGES TO THE TERMS You can review the most current version of the Terms at any time at nastia-olgan.com
We reserve the right, in our sole and exclusive discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.
SECTION 24 – ENTIRE AGREEMENT These Terms, the Agreement, and any policies or operating rules posted by us on this website or in respect to the website constitutes the entire agreement and understanding between you and us and governs your access to and use of the website and your ordering, purchasing, and use and/or attempted use of any product or service, and supersedes and replaces any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). We may also, in the future, offer new products, services and/or features through the website. Such new products, services or features shall also be subject to these Terms, the Agreement, and any policies or operating rules posted by us on the website.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 25 – CONTACT INFORMATION Questions about the Terms should be sent to us at nastiaolgan.com@gmail.com.
SECTION 26 – REFUND POLICY Pursuant to Section 14C (c) (1) of the Consumer Protection Law, 1981 (hereinafter: "the Consumer Protection Law"), the Customer has the right to cancel the purchase by notifying the Company within fourteen days from the date of the purchase or receive of the product, or the date when the Customer received a document containing purchase details according to section 14C (b) of the Consumer Protection Law, whichever is later.
The above 14-day period is extended to four months if the Customer is a disabled person, a senior citizen or a new repatriate, provided that the participation in the transaction included a dialogue between the Company and the Customer, including through electronic communication.
If the Customer has the right to cancel the purchase in accordance with the law or as agreed otherwise with the Company, he will be able to do so by submitting a cancellation notice to the Company's e-mail: nastiaolgan.com@gmail.com
In the cancellation notice the Customer must specify his name, ID number and information of the product or service he wants to cancel.
In the event of cancellation of a purchase pursuant to section 14F of the Consumer Protection Law and not for the reasons stated above, provisions of the Consumer Protection Law (Cancellation of Purchase) 2010 will apply, including with regard to the condition that the Customer returns products to the Company and that the products are not damaged.
A customer who has purchased a product for home delivery and wishes to cancel the purchase, will notify the Company of the cancellation no later than 12 hours before the delivery time. A customer who does not notify on the set date as stated, will be charged a shipping fee.
In any case of the Customer requesting cancellation of the purchase after the product has been shipped, the Customer must return the product at his own expense as far as possible or reasonable in its original packaging, complete and without damage or spoilage to the Company.
If the Customer requests return of the product, whether the product has reached the Customer or is on its way to him, the Customer will bear the cost of transporting the product.
A product whose packaging has been damaged or broken as a result of improper use will not be returned. Additional conditions: no replacement/return of a product that has been tailor made.